Identify the product, issue type, urgency, and whether the thread already has an answer.
Private pilot · draft-only
Support email triage that investigates before it drafts.
For indie SaaS founders and small technical teams. Classify the request, check approved evidence, and prepare a reply for a human to approve. No autonomous customer replies.
Built for product support where accuracy and context matter more than chatbot volume.
One narrow job
From new email to reviewed draft
Check approved docs, known issues, and product evidence before writing anything.
Prepare a concise reply with the evidence boundary and the next safe action.
A human reviews and sends. The system never silently speaks for your team.
Safety boundary
Human approval is the product feature.
Support Inbox is not a generic AI chatbot, autonomous refund bot, CRM sequence engine, or legal decision-maker. It is a controlled triage and draft workflow for small technical products.
- No automatic customer replies
- No mailbox body retention by default
- No payment or account changes
- Evidence and approval states stay explicit
Who it is for
Solo founders, small SaaS teams, and plugin makers who receive repetitive support but still need a human to verify bugs, permissions, billing, and edge cases.
Private pilot onlyWe are validating the workflow with a small number of real support threads before adding self-serve onboarding or pricing.